Privacy Policy

Our contact details

Tregorrick Leisure Centre

Tregorrick Lane

St Austell

Cornwall

PL26 7AG

Darren Thompson: Manager

Reception: 01726 76300

Email: tregleisurecentrecic@gmail.com

What type of information we have

We collect the minimum necessary information to be able to contact members and casual hirers to arrange services for them. This normally includes the name, address, phone number and any medical information that may be relevant to the activity of that individual. This information is collected voluntarily from the individual concerned and is stored electronically on our membership/facility management software.

We do not retain any information relating to customer payments or bank or credit card accounts as this is all done by our secure payment system providers. If we need to make a refund this will by the same secure system.

Where we have young or vulnerable people using the facility, and we require more information to safeguard them, this information is collected with their consent or that of their parent/guardian and is stored confidentially and securely. Where we are working with external providers, they store that information for us.

In addition, we store necessary legal and contractual information for our staff and suppliers to deal with emergencies and to pay them, and this is stored in our accounting software.

How we get the information and why we do we have it

We collect the information by requesting you for it and you are entitled to unsubscribe from any of our contact systems at any time. We do not buy information or databases.

We do not share your information with anyone else other than when we are legally required.

We do not undertake profiling or automated processing of data we collect.

Under the General Data Protection Regulation (GDPR), the lawful justifications we rely on for processing this information are as follows:

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We need it to perform a public task.

  • We have a legitimate interest.

You can remove your consent at any time. You can do this by contacting Darren Thompson by email: tregleisurecentrecic@gmail.com, or by writing to us at the address above.

How we store your information

All our information is stored electronically at our office, and at our accountants. Any information that arrives in paper format will be stored electronically and destroyed.

We have secure anti-virus data protection on our IT equipment.

Any information requested or required to be destroyed will be deleted from our IT system.

We keep personnel, organisational and supplier information in line with legal requirements.

We keep customer and member information for as long as we have consent from our customers and members.

Your data protection rights

You have the right to know what information we store about you if you are a casual user or member.

Our staff have rights to know what information is stored about them, including performance reviews and health matters if applicable.

We only store information in line with legal requirements on the lawful basis of consent, contract, or legal obligation.

Under data protection law, you have rights including:

  • Your right of access – you have the right to ask us for copies of your personal information.

  • Your right to rectification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to erase to complete information you think is incomplete.

  • Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing – you have the right to ask us to restrict the processing of your information in certain circumstances.

  • Your right to object to processing – you have the right to object to the processing of your personal data in certain circumstances.

  • Your right to data portability – you have the right to ask that we transfer the information you gave us to another organisation in certain circumstances.

You will not be charged for exercising your rights to the above. If you make a request we have one month to respond to you.

Please contact Darren Thompson at tregleisurecentrecic@gmail.com or by post to the address above if you wish to make a request.

How to complain

Please contact Darren Thompson at tregleisurecentrecic@gmail.com or post to the address above attention of Darren Thompson.

You may also complain to the Information Commissioner if you are unhappy with our response to your complaint.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline Number: 0303 123 1113